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Offender Surveillance
FAQ

FAQ in the use of CO-EYE system

During our ten years of experience in providing offender tracking products and services, we have received many questions. Choose a category label below to view some of the most common customer questions and answers about our monitoring technology and products. For specific questions or concerns about your equipment or your case, please contact REFINE.

Select the category of FAQ

Ankle Monitor Bracelet AOA locator Monitoring Software

How to install CO-EYE ankle monitor bracelet?

The installation of CO-EYE ankle monitor bracelet is extremely easy and quick, just plug the optical fibre strap into main part of bracelet without any tools in 1sec.

How to remove CO-EYE ankle monitor bracelet?

The removal of CO-EYE ankle monitor bracelet is to cut off optical fibre strap with scissors.

How to reuse CO-EYE ankle monitor bracelet?

CO-EYE ankle monitor bracelets, including RF ankle monitor bracelet and GPS ankle monitor bracelet, all support fast reusable on-site and just need to replace a new optical fibre strap.

What is the REFINE User Guide of Public Health Safety in COVID-19 pandemic?

Benefit for REFINE patented technologies, CO-EYE ankle monitor bracelets offer unique offender self-installation and self-removal solution, officers just supervise the offender's operations in safty social distance.

Those cutted bracelets will be put in speicified container by offenders, and be expressed to REFINE or REFINE local partners for safty refurbishment. In all lifecycle of ankle bracelet, officers don't need to touch offender and those bracelets which be weared in offender's body for months or years.

Can offender exercise with the ankle monitor bracelet on? Will it flop around and will that register as tampering?

Exercise does not impact the functions of the ankle bracelet. For CO-EYE i-Bracelet, this RF ankle monitor bracelet is the most lightweight like a fitness bracelet, offenders don't have any uncomfort with excercise.

For CO-EYE ONE, GPS ankle monitor bracelet, offender might want to wear a sweatband or a sock just below or over the bracelet to prevent it from “bouncing” on the ankle bone.

Can offender shower? What about swimming or hot tubs?

Offender can shower, and in fact, need to shower in order to keep the area around the bracelet clean. In general, CO-EYE ankle monitor bracelets support to submerge in water (swimming pools, hot tubs, the bath tub).

What if I have a question that isn’t answered here?

If you have additional questions or have a question specific to your situation, please contact REFINE or CO-EYE Authorized Service Partner.

How about the positioning accuracy of CO-EYE Radar AOA locator?

Typically, CO-EYE Radar AOA locator offered high accuracy up to 30cm in effective positioning range。

How far is the effective positioning range of CO-EYE Radar?

The high accuracy effective range of CO-EYE Radar is twice installation height of AOA locator, for example, if the height of AOA locator installation is 3m high, then the effective coverage is the field of 6m in diameter.

What if I have a question that isn’t answered here?

If you have additional questions or have a question specific to your situation, please contact REFINE or CO-EYE Authorized Service Partner.

Is offender's phone supported CO-EYE CheckPoint APP？

CO-EYE CheckPoint APP is supported on the following platforms:

  • iOS (iPhone®, iPod touch®, and/or iPad®)
  • Android®

What if I have a question that isn’t answered here?

If you have additional questions or have a question specific to your situation, please contact REFINE or CO-EYE Authorized Service Partner.